FAQS

Olo Loyalty is a digital loyalty company powering loyalty programs for major national brands like Cold Stone Creamery, Baja Fresh, Planet Smoothie, bb.q Chicken, and Captain D’s.

The Rewards program is our way of rewarding our loyal guests. Earn points and enjoy Rewards based on how often you eat with us.

Simply provide your phone number to the Cashier in-store for every purchase to earn points.
You will also earn points for online and Mobile App orders.
Make sure to register your account to earn personalized offers, plus Free Side of Guac or Queso just for signing up.

Simply provide your phone number to the Cashier in-store for every purchase to earn points.
You will also earn points for online and Mobile App orders.
Make sure to register your account to earn personalized offers, plus Free Side of Guac or Queso just for signing up.

No, you do not need to register your account to earn points in the program, but you’ll need to register your account to redeem your offers/rewards. As a thank you for registering your account, you will receive a Free Side of Guac or Queso!.

To register, just fill out a short form my.spendgo.com/limefresh, where you will be
prompted to enter your phone number and click Next. From there, you will be required to validate your phone number by entering in a six-digit One-Time Passcode within 5 minutes. You will be taken to the next screen to enter your profile details upon successful validation. As soon as you do, you will receive a Free Side of Guac or Queso just for registering!

Add the item to your cart, and provide your phone number to the cashier or enter it on the Kiosk while you are placing your order. The Cashier will prompt you to use your offer/reward. Simply confirm that you would like to redeem the offer/rewards on that visit, and the discount will be automatically applied to your order.

For Mobile App orders, please ensure you are logged into your Olo Loyalty account, then place the items in your cart. Once you go to the checkout screen, you will have the option to redeem the offer/reward.

For online orders, log into your Olo Loyalty account. Once logged in, place items in your cart and go to the checkout page. Similar to ordering on the Mobile App, you will have the option to redeem the offer/reward.

No, you can only use one reward or discount per order, but you can accumulate multiple rewards for later use.

Points: Points do not expire.
Registration Offer: The Registration Offer will expire 90 days after it is earned.
Birthday Offer: The Birthday Offer expires 23 days after your birthday.
Other rewards and offers’ expiration rules may vary. Sign in to the reward account to view details.

All in-store and online purchases qualify for points, excluding gift cards, reloading gift cards, sales tax, tips, and the value of any discounts or promotions.

To see your points or reward status, log into your Rewards account online using your phone number and successfully enter a One-Time Passcode within 5 minutes. Only Registered Members can log in to view their points balance and available rewards. You can also log in to the mobile app to view your points and rewards status!

Point are earned on eligible items, less any taxes, tips, or other fees and exclusions.
You do not earn points on discounts or offers applied to your order.
L Tier Members: earn $1 = 10 points
I Tier Members: earn $1 = 11 Points
M Tier Members: earn $1 = 12 Points.
E Tier Members: earn $1 = 13 Points

If you are earning points but cannot redeem them for rewards, you need to register your account at my.spendgo.com/limefresh. While you can earn points with just your phone number, you must register your phone number in order to redeem rewards.

If you are not getting your points, please submit a ticket with Olo Loyalty Support with the details of your transactions, and our Support team will gladly assist you. What Lime Fresh locations can I earn points and redeem rewards? For a list of participating locations, please visit the Lime Fresh website.

Simply log in to my.spendgo.com/limefresh and click “Add Points”, select “Order Number,” and enter the details from your receipt to earn points on your transaction.

Simply log in to my.spendgo.com/limefresh and click “Add Points”, select “Order Number,” and enter the details from your receipt to earn points on your transaction.

No, your phone number will only be used to track your reward points. We will never contact you without your permission.

You can submit a ticket to Customer Support at https://ologuesthelp.zendesk.com/hc/en-usn.